Last Updated: [Insert Date]
We strive to ensure customer satisfaction. Please review our refund policy before purchasing.
1. No Refund After Activation
Once your IPTV line is activated and credentials are delivered, no refunds will be issued.
This is because:
- Digital services cannot be returned
- Server slots are allocated instantly
- Activation costs cannot be recovered
2. Eligibility for Refund
A refund may be issued only if:
- Your service was not activated
- No activation email was sent
- Payment was received but the order was not fulfilled
3. Non-Refundable Cases
Refunds will not be issued for:
- Slow internet connection
- Device incompatibility
- User error during setup
- Channel/content availability changes
- Using third-party apps incorrectly
- Change of mind
- Issues caused by VPNs or proxies
4. Testing Before Purchase
If unsure, you can request a trial line (if available) before buying a long-term plan.
5. Chargebacks
Chargebacks are strictly prohibited.
Accounts associated with chargebacks may be permanently terminated.